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One in four women will experience domestic abuse in her lifetime. Two women a week are killed by a current or former partner in England and Wales alone.
Refuge's National Domestic Abuse Helpline is a gateway to domestic abuse services across the country and is often the first place a woman experiencing domestic abuse will receive the emotional and practical support she needs.
At the start of the pandemic the Helpline experienced a 64% increase in calls and contacts, incoming and outgoing. Visits to the National Domestic Abuse Helpline website increased seven-fold. Even though lockdowns have been lifted demand remains high.
Credit Suisse aim to support Refuge's National Domestic Abuse Helpline to:
-Provide more support sessions to women, implement a new contact centre platform to increase efficiency and enable the team to speak to more women
-Provide enhanced support to women seeking refuge facing additional barriers to accessing support, inclusive of the introduction of a dedicated r