I am the voice that calms the Mother into breathing life back into her asthmatic infant son.

I am the invisible hand that holds and comforts the elderly man who woke up this morning to find his wife of fifty years had passed away during the night.

I am the friend who talks the disgruntled teenager out of ending her own life.

I sent you help when you had your first car crash.

I am the one who tries to obtain information from callers to ensure that the scene is safe for those I mobilise to emergencies - all whilst anticipating the worst and hoping for the best.

I am the psychologist who readily adapts my language and tone of voice to serve the needs of those I talk to.

 I have heard screams of faceless people I will never meet - and never forget.

I was there, although unseen by my colleagues in the field during the most trying of emergencies.

I have often tried to visualise the scene to coincide with the voices I have heard.

I usually am not privy to the outcomes of a call, and so I wonder

I am the one who works weekdays, weekends, days and nights and public holidays.

Children do not say they want to do my job when they grow up.

Yes I am this vocation through my own choice

Those I help don't often thank me.

Still, there is comfort in the challenge, integrity and purpose  of my employment.

I am thankful to be part of and to be able to provide such a meaningful service

I am a Mother, Father, Husband, Wife, Sister, Brother, Son or Daughter

I am here when you need me, and I am still here even when you don't.

My office is never empty and my work there is never done.

I am always on call.

The training is strenuous, demanding and never ending.

No two days at work are ever the same. 

WHO AM I?

I AM AN EMERGENCY CONTROL OPERATOR AND I AM PROUD OF WHAT I DO. 

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Whilst raising much needed funds for this amazing Charity, we are taking the opportunity to raise the profile of our amazing Fire Control's, Fire Control Personnel, and the incredible work they do as part of the frontline response for Fire and Rescue Services. 

I am passionate about Fire Control's and take every opportunity I can to champion our teams. 

Myself and a team of Fire Control room colleagues from across the Country are completing this duelling mission and we would love it if you could support us by donating, or even sharing the link to our page. 

Thanks for reading.