The Most Rewarding Way to Improve Profitability — How to create excellent customer experiences
by Catherine Brys, PhD MBA

This book and the companion Action Planner and Success Monitor chart a practical route to make your company’s Customer Experience top-notch.

You can see the Table of Contents and sample pages on my web site.

All income from the book, Action Planner and Success Monitor goes directly to registered charity Cyrenians who tackle the causes and consequences of homelessness.

You can buy an electronic copy (PDF) by making the appropriate minimum donation - please see the licence agreement below: 

• Book: minimum £9.90
• Action Planner and Success Monitor: minimum £15
• Book, Action Planner and Success Monitor: minimum £24


• Discount for full-time students buying via their student email address: Book: minimum £4.90 / Action Planner and Success Monitor: minimum £7 / Book, Action Planner and Success Monitor: minimum £11

Please make sure to tick the checkbox that you're happy to share your email with me and to leave a note of the items you're buying in Step 2 of the donation process. I will then email you the items in PDF format. (If you need an alternative format to PDF, please let me know before purchasing.)

I hope you find the book useful and would love your feedback!

Email me: catherine@strategic-consulting.scot
Alternatively you can contact me via LinkedIn.
Catherine Brys

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Licence agreement

When you buy the book, Action Planner or Success Monitor you get a personal electronic copy for your individual use to improve the profitability of your organisation or for your personal learning. You are not allowed to forward your copy to anyone else.

You are not allowed to use the intellectual property in the book, Action Planner or Success Monitor as the basis for consultancy work, training, presentations or any other similar activity without written permission from the author.

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Cyrenians tackle the causes and consequences of homelessness. With over 35 projects, they build community and nurture trusted relationships through their values-led and relationships-based approach. From residential communities, to their FareShare depot; from outreach teams to employability courses; from mediation and support work to befriending services; Cyrenians offers support to those who need it most. Cyrenians believe in the power of walking alongside someone as they move from a tough reality to a more stable future.