4. How do you reclaim Gift Aid?
We have streamlined every aspect of the Gift Aid process
in such a way that every eligible donation made online automatically
attracts the 28% bonus. Crucially, our system automatically
generates and maintains an electronic audit trail on your
behalf, saving your charity considerable administrative costs.
The only aspect of the tax reclaim process that requires
your involvement is the signature of a form by your trustees
allowing us to reclaim Gift Aid on your charity's behalf.
A list of donations relating each Gift Aid claim can be
found in the ‘Gift Aid Analysis’
section in ‘Your Charity Account ’.
5. How often do we receive donations and Gift Aid?
Your donations are electronically transferred by BACS to
your specified bank account. Sums of over £100 are
transferred weekly; smaller amounts are transferred every
month. We will reclaim tax when your charity has collected £100
of Gift Aid or twice a year whichever is more frequent.
The balance will hit your account as a lump sum and a breakdown
of all donations can be found in the ‘online reporting’,
under ‘payments’.
6. Do my supporters need any technical knowledge to create
an online fundraising page?
Building fundraising pages is very simple and all your
supporters need to do is fill in boxes online and upload
any picture they may have, or select one from our image
library. A fundraising page is typically built in a few
minutes and can be updated just as quickly.
7. How do I know how much has been raised or donated
to my charity?
Every charity client on Justgiving receives a password-
and PIN-protected account enabling them to track all their
donations and donor details along with the status of the
tax reclaim carried out on their behalf by Justgiving.
Each transaction has a unique reference number allowing
it to be traced through all our reports. All reports are
easily exported by Excel into your existing databases.
8 . How secure is the service?
We provide the highest levels of security at every step of
donation processing. In partnership with Barclays,
we use industry-standard Secure Sockets Layer (SSL) technology.
It encrypts donors' personal information, including card
numbers, names and addresses so that it cannot be read
as it travels over the Internet.
All Justgiving servers reside at a world-class Internet data
centre under maximum security conditions and 24-hour supervision.
9 . Do I need to thank donors after they
have donated online?
Every donor automatically receives
an email confirming their donation. We
have included a space in this email for
you to thank them personally for their
contribution. You can customise this message
through your secure account online, and
it provides the ideal opportunity to provide
a link to your website, a phone number,
an email or anything giving them the opportunity
to have further communication with you.
10 . What are the benefits of your Premium Personal
Fundraising solution? Are the differences only cosmetic?
Our Premium solution offers you a fully bespoke and
customised service for you. If you want a service where
users will not be able to tell they are leaving your site
and changing to a justgiving hosted site, this is ideal.
It also allows you to receive more benefits such as - online
event registration, additional data capture fields and
co-branding opportunities for co-sponsors and corporate
partners.
If you would like to see a presentation of these major differences
and how they could work for your charity please email charities@justgiving.com
Existing customer? Here are the ten most frequently
asked questions about the Charity Account.
1. Can I receive more than one login?
Justgiving will provide you with one admin level login to
get started. This admin user can then create as many other
users as needed by using the ‘add, modify, and delete
users’ functionality from within the Charity Account.
2. What is the difference between an
admin user and a standard user?
Both admin and standard users can view reports online and
change their own passwords. Admin users have the additional
abilities to add, modify, and delete users, as well as being
able to change the ‘thank you’
message that your charity sends out whenever a donation is
made using Justgiving services.
3. Can there be more than one admin user?
Yes. You can set up as many admin users as you require. However,
we advise that you have no more than three admin users
at any time.
4. What happens when someone leaves?
If the person leaving is a standard user, their account can
be easily deleted by an admin user, using the add, modify,
and delete users functionality. If an admin user is leaving,
please email finance@justgiving.com with their account
details—we will delete this account for you.
5. When do I receive my money?
Payments are made by BACS and will be credited to your charity’s
bank account three banking days after the payment date.
6. Can I login from anywhere/Can I create a shortcut?
You can login from any location where you have Internet access
to secure pages (shown in your browser by “https” in
the address line, or by a small lock symbol on the status
bar in the bottom right hand of your browser window).
To create a shortcut to your Charity Account, choose
‘add to favourites’ from the top menu bar on
Internet Explorer, or ‘add bookmark’
from the top menu bar on Netscape.
7. Is the Excel output secure?
Your downloadable Microsoft Excel reports are generated from
within the secure area of the Justgiving site, which uses
SSL encryption. Only your Charity Account users can view
these reports.
8. I don’t have Excel-- what do I do?
If you do not have Excel, you can save the reports in HTML
format to your desktop and open them in Microsoft Word.
If you are still having problems, please contact us.
If you are interested in purchasing Excel, you can find
out more about Excel at http://www.microsoft.com/uk/office/excel/
9. How do I download my Excel reports?
Just click on the Excel link at the top of your HTML Invoice/Remittance
Advice statement. You can then choose to open the report,
or download it to your hard drive.
10. How do I personalise my thank you message? And
when do donors receive this message?
Admin users only can modify your thank-you message by choosing ‘change
thank you email’ from the ‘email management’ menu
in your Charity Account. This message goes out to your donors
whenever a donation is made using Justgiving services and
to the individual event participant pages.
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